Telecom Provisioner

Manage Voice and Data Orders placed with Carriers, Plan and Manage Carrier and Backbone Circuit Network Capacity. Handle Carrier Escalations for immediate resolution. Process Off-Net Type II Pricing for sales quotes. Source several vendors with price requests. Place orders for Telco services including T1, E-1, DS-3, E-3, Ethernet EOC, Gigabit Ethernet, Fiber Channel, SDH services, FIOS, Gold Numbers, LNP Porting, 800 Numbers, SIP Orders, RCF, CSR Requests, DSL etc. Implement and monitor customer installations, moves, adds, changes and disconnects (MACD) for successful completion and turn up. Provide ILEC dark fiber and Type II vendor lit quotes for internal expansion and customer needs. Maintained quote histories for fast responses to routinely quoted sites via the Type II Quote Database. Use of Verizon GUI LSOG9, LSR, CSR and other related ordering and managing of service orders.

 

Process, Change and Create Service Orders.  Maintain and track Installation progress and escalate internally when necessary.  Process Customer Contact Information (CCI) requests for facility and portal access. Create Security Access BIO enrollment and provide departmental Escalation List for Customers.  Perform Call Center functions, Ticket Management, Infrastructure, Network and Security System Monitoring and response.  Direct interface with Site Management for new Customer Installations. Assist Customers with Remote Hands requests.  Work with Customers to process Building Facility Access requests, Site Logistics, Loading Dock, Freight Elevator and Equipment Delivery.  Provision Cross Connect interconnection and De-Installation Service Orders.  Work with Customers and Carriers on LOA/CFA submittals. Direct interface with Customers and Carriers.  Reconcile Customer and Carrier Asset Inventory.  Work with Network Engineering to assign new IP Addresses and Port Assignments.

 

Voice and Data Provisioner.  Review orders from Sales for new Installations, Disconnects and Change Orders.  Work with internal Engineering Departments to obtain proper configuration for equipment to be installed.  Work within the Porting Portal (Level 3) to port Customer DID’s.  Maintained Inventory and Data Bases for Voice Services for both internal and external vendors.  Participated with Customer and Network Engineering for Test and Turn up of Installations and Hot Cuts.  The most frequent of UNSI Products and Services I worked with here included DIA, VOIP, BGP, MPLS, IP Bandwidth, Ethernet Circuits, DS1’s, POTS Lines and DSL.

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Manage Voice and Data Orders placed with Carriers, Plan and Manage Carrier and Backbone Circuit Network Capacity. Handle Carrier Escalations for immediate resolution. Process Off-Net Type II Pricing for sales quotes. Source several vendors with price requests. Place orders for Telco services including T1, E-1, DS-3, E-3, Ethernet EOC, Gigabit Ethernet, Fiber Channel, SDH services, FIOS, Gold Numbers, LNP Porting, 800 Numbers, SIP Orders, RCF, CSR Requests, DSL etc. Implement and monitor customer installations, moves, adds, changes and disconnects (MACD) for successful completion and turn up.

Provide ILEC dark fiber and Type II vendor lit quotes for internal expansion and customer needs. Maintained quote histories for fast responses to routinely quoted sites via the Type II Quote Database. Use of Verizon GUI LSOG9, LSR, CSR and other related ordering and managing of service orders.

 

 

Control Point Solutions / HCL, Rutherford, New Jersey10-06–1-10

Invoice Management Analyst

Supported customers in analysis and processing of invoices with telecom vendors. Collaborated closely with key representatives of major telecom vendors to procure enterprise circuit inventories. Generated and analyzed reports to assess issues and deficiencies with vendor bills and recommend corrective actions. Contributed to customer meetings and conference calls. Facilitated planning and execution of vendor audits. Trained and guided peers in daily processes and technology usage. Aided in negotiation and administration of client contracts and service level agreements (SLA).

§    Triggered $500K in savings through elimination of disconnected accounts, substantially offsetting overall debt obligation and past due balances owed to vendors.

§    Solely processed 2,000+ bills and consistently maintained highest processing record throughout tenure, resulting in high levels of customer satisfaction.

 

IPC Network Svcs., New York, New York8-05-10-06

Provisioner

Coordinated provisioning, tracking and migration of circuits. Placed orders for RTIC, data, VoIP T1 gateways and other equipment / services based on client specifications. Liaised with vendors in securing FOC information and facilitating circuit installation and configuration. Collaborated with vendors and NOC in circuit testing and acceptance. Served as key point of contact to sales teams, customers and project managers regarding provisioning issues. Generate circuit capacity and status reports for management.

§    Adeptly managed circuit inventory comprised of hundreds of circuits across multiple nationwide locations.

§    Secured substantial cost savings for inter-process communication (IPC) by migrating traffic from vendor to proprietary hubs.

§    Demonstrated a track record of successful turn up for all installations within deadline. 

 

 

 

Globix Corporation, New York, NY10-03–8-05

Provisioner

Placed T1, T3, E1, E3, LAN Link and TV1 circuit orders for video conferencing, voice and data applications. Interacted with a diverse client base in gathering information and resolving issues. Executed disconnect and change orders on existing circuits. Interact with NOC and vendor representatives in installing, testing and accepting circuits. Collaborated with network engineering and operations teams to provision customers onto network. Assisted technical support team in logging, reporting and resolving circuit issues. Analyzed and delivered reports to management on circuit capacity. Generated price quotes for sales team.

§    Steered migration from outdated network onto new hubs and circuits with a dedicated vendor, leading to significant cost savings.

§    Served as single point of contact to all internal and external groups regarding circuit, facilities and sales issues.

 

Prior experience includes positions as Project Installation Manager/ Dispatch Supervisor / Sales Account Manager for Worldcom in Parsippany, NJ, Telsource Corp. in Totowa, New Jersey, and Dispatch Service Administrator/ Operations Supervisor for Camelot Communications in Fairfield, New Jersey.

Inventory Control Supervisor for Konica Medical Corporation in Wayne, New Jersey

 

Education & Credentials

 

Associate of Arts in Liberal Arts  - Tombrock College, West Paterson, NJ 1975-1977

 

Attended William Paterson University for Project Management Certification